Testimonials

Just wanted to say I received my order today and was so pleased with it. The packing and the condition were perfect. Thank you! Joan V.

 

Hello Eli, I LOVE this mint Pembroke demitasse cup and saucer set.Thanks for wrapping it for safe USPS transit. I left 5 star feedback for you for the set and for your store. Best regards, Katherine

 

Wow!  We can’t thank you and your staff enough for getting this order out to us to quickly!

 Much, much appreciated!

 D. Johnson

 

Thanks to all of you at Classic Replacements for the nice Christmas and New Years greetings. It has been and continues to be a pleasure doing business with your company. You have never failed to be pleasant, informative, and helpful each time I have ordered. Every item I have ordered has been perfect and arrived promptly. Thanks for all you do. Nancy P.

 

Thank you for helping my husband's mother select the most wonderful gift for me. 

I am thrilled w/Eli's selection/ Mom's gift!

Will be calling next week to personally express my appreciation.

TF

 

The Norton Shopping Guarantee and the benefits it provides was a pleasant surprise.

 Thank you.

Chris H for Lucille B

 

Thank you for the Norton shopping guarantee and the free shipping! Myriam J.

 

Hi...I just wanted to let you know that I received my cup & saucer in today's accumulated deliveries. You did an excellent job of packaging to assure their safe arrival. I am very pleased with my purchase and greatly appreciate the prompt, easy, efficient and smooth handling of this transaction from start to finish.  Thank you, again. ... Mel E

 

Thank you for the delivery of my 5 cups and saucers in the Ginori pattern. All arrived in perfect condition. 

Margo B.

 

Eli Helfgott


I recently brought a number of items of a dinner set.  I am pleased with the promptness of the arrival of items and no items were affected by the long distance it travelled due to the professional manner in which the items were packed.  I will be happy and confident to place further orders with your professional organisation.




George W.
Australia

 

I've ordered many times from your company and will continue to so so. You're doing a great job, I love my Castleton china that I got from you!

 

Ann H.


 

After searching many web sites for the china we need, I found classic replacements to be so user friendly and easy to navigate. Then I compared your prices! I do not know how you do it.

Thank you!
Sarah G.


 

Thanks for a job well done. I placed my order on Monday and it arrived quicker than promised, 4 days later! That made all the difference.

Derek M.



I checked the prices and yours beats them all. Great place to shop. Keep it up! You make many people happy.

Louise J.



Refreshing site…pleasant shopping experience for my mother’s discontinued china and other tabletop products. Everything arrived on time. I know who I can count on.

Elizabeth B.



I was able to shop in the comfort of my home for for the Herend items that I need for my collection. The prices and service were excellent. Thank you for a job well done.

Greg L.


 

Your selection was great and after i compared your prices to your competition, you won, hands down. I purchased a number of products and will come back for more.

Barry H



Very informative sales staff. Helped me on the spot with what they could, and got back to me promptly on the rest. I will come back and check in every few weeks to see what new items you are adding to your website.

David Z.

 

The order has arrived and it is in perfect condition. I have saved your address for the next time I need something. Thank you and Happy Holidays.

 

M.S

 

 

Comments

I bought from Classic Replacements because of the free return policy but now that I have received my order I can't get anyone to answer the telephone or respond to an email to set up the return shipment..... VERY frustrating!

Thank you for your prompt shipping. I ordered a chop plate for my daughters' Christmas gift. It arrived in perfect condition. It was the first time I had bought a used item on e-bay. I took a chance with your company, I checked many platters out, but the one I choose was yours. I believed you description of it's condition because of the great photos you had of it. I also read some of the feed back on your company.

My daughter was surprised and very happy with the platter. I would order again from you. Thank you for making two people very happy.

Happy New Year.
Lois Blair

It's all material so hlfopuley you're not too sad to have to sell some stuff. All easily bought and replaced. Here's to 2012 with lots of love and new adventures. You'll make your new place just as stylish - maybe even more. And c'mon - it's NEW YORK!!!

After a bit of delay by USPS (so much for 2-day priority shipping!), we just received our shipment of two five-piece settings of Wedgewood Palatia china, which we ordered to expand our original eight-place set purchased many years ago. We were pleased (and somewhat surprised) to find the pattern still in stock. However, we were even more pleased with our purchase. Order was shipped promptly, expertly packed, and, as advertised, priced 30 percent below what other suppliers quoted. For that reason, we were hesitant to order, fearing that we might "get what we paid for" even though the offered pieces were advertised as "excellent/flawless". In fact, what we received looked even better than our very carefully-handled original set, suggesting that this was stock purchased directly from Wedgewood after the pattern was discontinued. Obviously, we can't predict that every transaction will be as successful as ours, and we can't rate Classic Replacements customer service as we did not require any additional assistance. Based on this initial order, however, we would not hesitate to use Classic Replacements again or to recommend the company to others. Thanks!!

This company needs new customer service representatives. I made it very clear that I had multiple dishes from multiple companies, but was only interested in selling a few to start and the representatives were rude and cynical about my dishes. You have lost a lot of dishes from me, Classic Replacements.

I called three times to place a $4,000 full china order. No one answered the phone the first week I called. Twice I left messages with no call returned. When I finally reached someone live they took the message but neglected to return my call. Second time I reached someone live, she was on her cell phone, outside on break as I could hear the sounds of traffic and a dog barking. She too never got back to me with regards to items in stock. I will not take chances ordering from a company who clearly has such poor customer service representatives. Suggestion: hire people who will answer the call and take customer inquiries seriously! You are losing business! I took my business to Replacements and had nothing but professional phone and shipping service.

Not having such a great experience. Missing items from order that I have been charged for, and getting no responses back to my emails regarding the issue - even provided proof via a packing slip, still no response back. It's looking like I will have to contest the $69.95 with my bank, over being charged for items not received. Very disappointing. Buyers beware.

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I think Classic Replacements is great company who definitely puts the customer first. I had ordered a tablecloth in a "hard to find" size. The day after my order I received an email explaining that the shipping time would take about three weeks and that I was welcome to cancel my order if that was too long. I went ahead with the order and received the item. Unfortuneately it wasn't quite large enough for my table so I contacted Classic Replacements. They not only gave me a full refund, shipping included, but they also sent FedEx to my house to pick up the package to be returned at no cost to me. Now that is AMAZING customer service. I would definitely consider order from them again. Thanks for going above and beyond!